Returns

We are committed to provide you the best of service and experience. Your satisfaction is our utmost priority and for that we do accept returns in case of an unforeseen situation such as damaged products during transit or circumstances affecting the product which are beyond the control of the customer ,however to claim refund/return the customer has to provide a proper video ( right from opening the box to having the product in hand) and photographic proofs to support the claim. The video should be a single part video and should include the box being opened right from its secure packaging to the product in hand or in the box where the damage is clearly visible . Broken and/or edited videos will not be accepted. Scent East reserves the right to deny refund/return in the above case if we are not satisfied with the proofs submitted to us to claim the refund/return.

Returns are only applicable if a wrong product is delivered. We are not liable for any manufacturing defects by the brand such as non-working atomiser, broken design parts, etc which are solely responsible of the brand and we don't have any control over it whatsoever. However in such cases we do direct your complaints to the brand and it's at the the discretion of the brand to acknowledge and resolve the issue case by case. In case of a wrong product delivered all the necessary parts of packaging accompanying the order should be intact in order to process a refund. Your refund will be processed in 2-7 days once we receive the returned order and its subsequent inspection. Acceptance of a return is subject to the condition in which we receive the order. We reserve the right to reject a return request if the condition of the product received is not up to the standards set by us.

In case of any damaged products, the concern should be raised within 48 hours of delivery via a call or email on customer chat support along with necessary photos and video taken at the time of unboxing the order, this includes Sunday's as well.

To return a product we invite you to write us on our customer care team scenteast2024@gmail.com

Once your refund has been processed, you will receive a confirmation by email.